The benefits of IP Telephony:

• Reduced administration costs; the administration of the data- and telephone network can be managed through one person, even for multiple office branches.  Given the high number of changes that occur within an organisation, this can save a lot of time and, as a result, cost. 

• Flexibility; IP telephony is exceptionally proficient in the support of flexible workplaces.  IP telephones can be connected anywhere and are instantly operational, so that employees can easily switch desks.   

• Working from home; with IP telephony, not only can your employees who work from home access data files, printers and servers, etc., but they can also gain access to voice facilities and use these just as easily as if they were at the office.  In this way, flexible contact centre agents can be implemented from home.   

• Centralisation; through the use of IP telephony, it has become possible to centralise multiple branches and so save on your personnel costs (for example, through the use of one central reception).  The data network can be used for voice traffic between branches, which offers the benefit of considerable savings on traffic costs between your locations. 

• CTI is simplified considerably through IP telephony. IP solutions increase the productivity and efficiency of your employees through simple applications and the sharing of information.  For instance, through an excellent integration with your CRM application.